Terms and Conditions

RETURNS POLICY

By purchasing products from Ebony Prague you are agreeing to our returns policy.
All of the products for sale at Ebony Prague are well-known and branded. Therefore, it is our assumption that if you are ordering a beauty product from us, you are already familiar with the product and its attributes. Because of this, we place full liability on you, the customer for accurately selecting the product appropriate for you, as we have a strict return policy.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product, which was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms.

We only allow return of products, purchased through our site, in the following two circumstances and then ONLY product replacement or store credit will be issued at our sole discretion:

• If we sent you a product other than what you ordered on your invoice, we will accept the return of the errant product and will ship you out the appropriate product.

• If you receive a product that was damaged in transit, we will accept the return of the damaged product and will ship you out a replacement of the same product.

• You the customer are liable for the cost of return postage.

We provide no cash refunds or charge card credited for items returned to us.

You must include both the invoice that initially came with the order and the unopened/unused product in question within 10days of the date on the invoice.

PRIVACY POLICY

EbonyPrague is fully committed to protecting your privacy online.

We collect information from you when you register on our site and place an order. When ordering or registering on our site, the information we collect include your name; e-mail address, mailing address, shipping address, phone number(s), credit card information and et cetera.

Any of the information we collect helps us to process your order. Information we receive whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. Only EbonyPrague may use your contact information to send important messages, or marketing or promotional items and literatures. If you do not wish to receive any marketing or promotional items and literatures,you will be given the chance to unsubscribe from our mailing list via a link on any e-mail sent to you or alternatively please notify EbonyPrague Customer Care.

Security of your personal details are entered through the use of a secure server. All supplied sensitive/credit information is transmitted via 128bit Secure Socket Layer (SSL) technology. This secure trading allows us to complete all the financial transactions in a secure environment. All details given are encrypted and securely protected in accordance with the Data Protection Act.

After your transaction, your private information (credit or debit card details) will not be stored on our servers.

We use cookies to help us remember and process the items in your shopping cart.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

By using our site you consent to our Privacy Policy

By ordering from us you agree to our terms and conditions.

Updates and changes made to our Privacy policy are at our discretion.Please check this page regularly to stay informed with any changes in our Terms and conditions.

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Last reviewed on 12/05/2009 ©EbonyPrague.com is registered in Prague, Czech Republic. Telephone +420 774564026